Udacity is currently seeking a Pre-Sales Solutions Architect to join our fast growing Sales team. If you love the challenge of a startup, and truly want to make a difference in the world, read on! Udacity's online platform serves to upskill the modern workforce with the bleeding edge technology skills that will help companies achieve their digital transformation initiatives. As a Solution Architect, you will partner with our Sales teams across GTMs, Customer Success and Strategic Alliances teams as we engage with Global 2000+ customers and prospects to align our programs and content with their desired business outcomes. In this role, you will leverage your technical expertise in a customer-facing capacity to understand the scope of customer challenges in achieving their business initiatives, and will prescribe and architect a comprehensive solution. You'll play a key role in growing Udacity's revenues by leading pre-sales technical/functional support activities to prospective customers and existing customers.
Successful candidates in this role will have previous experience in technical sales, consulting, and/or enterprise account management, and be comfortable presenting to Senior Executive audiences as well as holding a technical discussion with SMEs on topics such as Data Science, AI, and Cloud. Other valuable experience includes a working knowledge of the modern IT landscape in enterprise settings (e.g. advanced analytics, machine learning, GenAI, software development lifecycle, cloud services).
Responsibilities:
Partner with our sales team to exceed new business sales quotas as well as with our customer success team to exceed renewal quotas by demonstrating both technical and business acumen.
Deeply understand Udacity's curriculum with a focus on artificial intelligence, machine learning, data science, cloud and related technical topics to become a customer-facing content expert.
Articulate Udacity's unique value proposition and ROI story to Technology and Business Leaders at Global 2000 enterprises by being a trusted advisor and understanding the roles and best practices of a successful upskilling and reskilling initiative.
Advising enterprise prospects and customers on critical technical skills across data science, AI/ML, software engineering, cybersecurity, cloud and business/leadership skills - mapping them to their top technology initiatives & business objectives and Udacity's portfolio.
Assessing enterprise prospects' and customers' technical requirements, employee learning patterns and best practices for success by engaging with prospects throughout the sales engagement process.
Identify trends in emerging technology adoption across enterprises to inform new content creation and product innovation.
Identify and build relationships with technical champions within our enterprise customer organizations.
What We Value:
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering or a related technical field.
Familiarity with learning management systems (LMS), content management systems (CMS), and skill assessment tools.
3+ years of pre-sales experience in SaaS, or consulting experience delivering digital transformation solutions.
Fluent in Hindi & English language
Understanding of common enterprise technology stacks in data science, artificial intelligence, software engineering and cloud ecosystems.
Excellent presentation and communication skills.
Must have superior listening, questioning, collaboration and leadership skills.
Demonstrating ability to think strategically about complex issues, leading to thoughtful recommendations and action plans.
Pluses:
Experience working in consulting, SaaS, or selling learning solutions
MEDDIC/Force Management background
Advanced experience in two or more of the following areas:
Data Science
AI
Programming & Development
Cloud Computing
Cybersecurity
Business & Leadership
Configuring API & SSO experience
Additional language skills (e.g. other Indian languages like Bengali)
Benefits:
Experience a rewarding work environment with Udacity's perks and benefits!
At Udacity, we offer you the flexibility of working from home. We also have in-person collaboration spaces in Mountain View, Cairo, Dubai and Noida and continue to build opportunities for team members to connect in person
Flexible working hours
Paid time off
Comprehensive medical insurance coverage for you and your dependents
Employee wellness resources and initiatives (access to wellness platforms like Headspace, Modern Health )
Quarterly wellness day off
Personalized career development
Unlimited access to Udacity Nanodegrees