As Bloomreach continues to evolve and our customer base grows, we are seeking a hands-on, experiencedProduct Operations Managerwho can lead the execution of the operations for our Engineering department.
The Operations Manager needs to be able to see the big picture, understand initiative-level objectives, and be able to apply their understanding of how processes should work to create operational improvement. Your primary focus will be to work with Engineering application teams -- with cross-department partnerships with Finance and IT to find the best way to design new processes and solve process-related problems. This often involves mapping existing processes and designing improved ones to create "fit-for-purpose" solutions.
The Production Operations Manager has the responsibility to ensure alignment between processes, strategic objectives, and the overall business architecture. The ideal candidate will have a strong background in operations support, a deep understanding of DevOps practices, and the ability to lead and mentor a team of engineers.
What you'll do:
Technical Leadership:Provide technical guidance and mentorship to a team of DevOps engineers, ensuring best practices in code quality, security, and performance.
DevOps Implementation:Design, implement, and manage CI/CD pipelines using AWS and other relevant tools to ensure seamless integration and delivery of applications.
Infrastructure Management:Oversee the configuration, deployment, and maintenance of cloud infrastructure, with a focus on scalability, reliability, and cost-efficiency.
Operations Support:Provide advanced support for application and infrastructure issues, troubleshooting and resolving complex problems to ensure minimal downtime and optimal performance.
Collaboration:Work closely with development, QA, and operations teams to ensure cohesive and collaborative workflows.
Security and Compliance:Ensure all systems comply with security standards and government regulations, maintaining a high level of security and compliance across all operations.
Continuous Improvement:Identify areas for improvement within the DevOps processes and tools, driving initiatives to enhance efficiency, performance, and reliability.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years of experience in DevOps or related roles.
Proven experience with the java stack and AWS services.
Strong background in operations support and incident management.
Proficiency in CI/CD tools such as Jenkins, GitLab CI, or AWS CodePipeline.
Experience with infrastructure as code (IaC) tools like Terraform or AWS CloudFormation.
Solid understanding of containerization technologies such as Docker and Kubernetes.
Expertise in scripting languages like PowerShell, Bash, or Python.
Familiarity with monitoring and logging tools such as CloudWatch, Splunk, or ELK Stack.
Excellent problem-solving and analytical skills.
Strong leadership and team management abilities.
Effective communication and collaboration skills.
Ability to work in a fast-paced, dynamic environment.