About Zeta
Zeta is aNext-Gen Banking Techcompany that empowers banks and fintechs to launch banking products for the future. It was founded byBhavin Turakhiaand Ramki Gaddipati in 2015.
Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.
Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.
Zeta has over1700+employees - with over70%roles in R&D - across locations in theUS,EMEA, andAsia. We raised$280 millionat a$1.5 billionvaluation from Softbank, Mastercard, and other investors in 2021.
Learn more @www.zeta.tech,careers.zeta.tech,Linkedin,Twitter
Enterprise Application Stack Scope
Enterprise Application Stack refers to all the Enterprise software and Systems (SaaS and on prem) that we use within our organization excluding Developer IT Operations such as:
Third party
-Project Management and Service Desks - JIRA, Freshdesk
-Content Management, Collaboration and Office Suite - Confluence, MS Office, Loom, Panopto, Figma, Lucidchart, iManage
-HRMS, Employee Engagement, Payroll, Applicant Tracking, Performance Management, Learning Management - Darwinbox, Allsec, Lever, Infeedo, Mesh, Absorb LMS
-Telephony
Internally Developed apps
-We develop several internal applications for various purposes within the organisation.
Responsibilities
The Senior Manager, Enterprise Applications role is responsible for all Operations associated with our Enterprise Application Stack, comprising Vendor Selection, Implementation, Integration, Training, Adoption, Usage, Engagement, Replacement, Reliability, Application Development, Service Desk.
Vendor Management
Identifying best-fit modern vendors
Drafting RFIs and RFPs
Conducting demos and bake-offs
Assisting Pricing and contracting
Keeping abreast with the latest developments and scheduling replacements
Implementation and Integration
Forming an indepth understanding of each Enterprise App and every feature and capability
Architecting the integration into our organizational Enterprise App Stack including SSO, Data Lake, Reliability Monitoring, Analytics
Overseeing the Implementation, Configuration of the Enterprise App and seamless migration from existing systems
Adoption and Engagement
Creating and disseminating Process documents and training videos
Measuring and promoting usage
Sharing best practices and tips for optimizing productivity
Reliability
Monitoring and delivering high uptime, availability and response time
Application Development
Leveraging lowcode / nocode platforms such as Retool to develop internal Enterprise apps
Data Analytics
Defining and managing the Data architecture and data engineering pipelines
Managing data analytics dashboards for all Enterprise Apps
Service Desk
Running and operating the Service desk for all Enterprise Apps
Experience and Skills
15+ years experience comprising a mix of:
a. Customer facing techno-commercial roles such as Enterprise SaaS Implementation
b. Hands-on Software development experience
c. Hands-on Software project management
In-depth understanding of data engineering pipelines and data analytics
In-depth understanding of enterprise architecture and site reliability engineering
Business acumen and experience in negotiating vendor contracts
Ability to manage teams
Equal Opportunity
Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success