Senior Manager - Contact Center

Lead the Payroll Vertical, Client & Stakeholder Management at a Service Delivery Level
Lead, Mentor, Guide & Manage a Team of Payroll Professionals
Support Service Delivery by Validating & Signing Off on Payroll Processing Activities
Responsible for running Payroll Transformation Initiatives thus leading to better Service Delivery by way of bringing in Effectiveness and Efficiencies within the process & Cost Savings for the Organization & the Client
Provide the client with support and data for internal and external audits.  Ensure compliance to existing standards and other applicable laws.
Implement internal control measures and perform compliance testing to ensure that processes meet business controls requirements
Monitor & Maintain Service Level Agreement (SLA) and/or Internal Measures for the processes handled
Document monthly scorecard, including issue/resolution tracking, running of regular control reports and track volume metrics
Create Root Cause Analysis (RCA) / Corrective Action & Preventive Action (CAPA) Plans for any service delivery upset or misses
Create, update and review documentation related to processing, reports and job aids used to manage data into the HR database
Identify, investigate, analyze, and resolve Issues identified within process
Run simple to complex queries and generate different reports as needed