You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Manager Assistant is key member of the Customer Fulfillment Network leadership Team. The role is ideal for someone who enjoys building collaborative partnerships, is excited to learn on navigating and leading through ambiguity and is passionate about the business. The Manager will handle a broad range of complex business and management topics, working closely with CFN teams, multiple business partners including other Planning Offices.
How will you make an impact in this role?
Provide planning and coordination support to the VP of Customer Fulfillment Network, including business planning, project management, analytical support, & leadership of specific critical initiatives, as required.
Lead all aspects of the annual strategic planning process for all regions, facilitating the implementation of the strategy and long-term plan.
Review Operational KPIs and provide insights and recommendations to Sr. Leaders.
Drive the development of business plans and supervise key metrics and scorecards.
Make recommendations and share insights with the Leadership Team on business priorities, ensuring follow-up steps and decisions are effectively communicated and implemented, while also building consensus with key partners in the organization across markets and business units.
Key point of contact for all global and local teams including Global Business Integration, Strategy & Transformation, Finance, Global Capacity and Contact Management, MIS, Colleague Experience Group, along with Consumer, Commercial & GMS partners.
Develop robust presentations for key partner meetings.
Coordinate a comprehensive employee communication strategy including town halls, conference calls, digital communications, business updates, etc.
Stay on top of the Operational Risk Events and Compliance issues; and help drive closure.
Drive completion of all crucial trainings for the CFN teams.
Responsible for budgets, headcount tracking, annual planning, year-end and other centrally owned processes as required.
Build insightful material for SLT meetings, BUR, Townhalls and strategic meetings with Senior leaders as well as build & report Scorecard, MIS and partner on internal communications.
Key Skills
The successful candidate will be a strategic problem solver who possesses the maturity and composure required to effectively connect with senior management.
Deep understanding of Customer Fulfillment Network and Operations experience will be preferred.
Ability to analyze and present data in a clear and concise manner.
Ability to identify operational opportunities and effectively communicate complex information.
Thinking with external perspective.
Ability to influence without direct authority in situations where progress is slow or critical deliverables are stalling.
Strong communication and presentation skills particularly in the development of compelling and insightful materials.
Minimum Qualifications
Prior experience working with CFN or other related operational functions solid understanding of systems, tools, metrics and reporting systems – preferred.
Proven track record in leadership/project management role.
Advanced level application of Microsoft office tools – Excel, PowerPoint are crucial.
Additional database querying, reporting & storytelling skills using tableau etc. preferred.
Ability to prioritize independently without close supervision.
Effective written and verbal communication with partners located globally.
Teammate with ability to partner on multiple work streams & handle ad-hoc tasks simultaneously. Experience driving transformation and change initiatives is preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.