You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?GCS Operational Excellence aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the GCS business meet its business objectives and demonstrating an effective control framework. This position will be responsible for Regulatory Business Self Testing in line with established BST tests.As a part of First Line of Defense, the candidate will assist in design, implementation and assessment of operational risks consistent with our company's risk appetite.The responsibilities of the incumbent will include:Perform Business Self Testing for teams across GCS in line with the established procedures.Monitortelephonicinteractions with prospects/clients and ensure sales reps are adhering to procedural and compliance requirements.Compliance and Quality checks include testing, remediation, trending analysis and close collaboration with business teams in improving their compliance performance.Generate insights and conclusions from data.They should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in directionMinimum QualificationsGood hands-on experience on MS-Excel, MS-Access & PowerPointStrong verbal & written communication skills and the ability to interact effectively with cross functional teamsDemonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of actionProven track record in driving results; ability to coordinate and prioritizeBachelor's Degree or equivalentBuild and Leverage Relationships - Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholdersDrive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time managementSelf-motivated, pro-active individual with an analytical mindset and excellent attention to detailPreferred QualificationsEffective Time ManagementAttention to DetailEnterprise Leadership BehaviorsSet The Agenda: Define What Winning Looks Like, Put Enterprise Thinking FirstLead with an External PerspectiveBring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration EssentialDo It the Right Way: Communicate Frequently, Candidly & ClearlyMake Decisions Quickly & Effectively, Live the Blue Box Values, Demonstrate Great Leadership Demands CourageExperience in Operational Excellence, Compliance, Internal Audit, or a related discipline would be given preferenceMicrosoft Office, Speech miner, NICE, One Force, Sales Force, SharePoint is preferredTechnical background not mandatoryWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
