You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
American Express has embarked on an exciting transformation driven by an energetic new team of an inclusive pool of candidates to give all an equal opportunity for growth. Service Operations is responsible for providing reliable platforms for hundreds of critical applications and utilities within American Express Primary focus is to provide technical expertise and tooling to ensure the highest level of reliability and availability for critical applications. Able to provide consultation and strategic recommendations by quickly assessing and remediating complex availability issues. Responsible for driving automation, efficiencies to increase quality, availability, and auto-healing of complex processes.
RESPONSIBILITIES:
• Write code/APIs for Java based application for real time application which is used by internal analysts to take actions on potential and suspicious card members and merchants.
• Deliver technical solutions to problems identified and make architectural recommendations along with process conformance for incident, problem, change management, and compliance.
• Drive the resolution of problems by identifying the root cause and implementing architecture/code fixes.
• Analyze the existing technology environment and architecture, to develop technical/architectural recommendations to improve system/application performance and lead improvement implementation.
• Drive continuous improvement to reduce MTTR (Mean Time to Recovery) and MTTD (Mean Time to Detection) on production impacts. Proactively address gaps with stability issues across infrastructure environment.
• Collaborate with business users and technical SMEs to analyze, triage, and creatively resource product development and enhancements for loads into operational data warehouse.3/13/2024 AXP Internal 2
• Automate, Optimize & Execute process Improvements on existing processes.
• Provide post-implementation production support for processes.
Minimum Qualifications:
• 5+ years of Java (or similar programming language) development experience in a complex environment, such as: large scale web infrastructure or development team.
• Understanding of monitoring technologies including various logging frameworks and tooling.
• Focused on logging, time-series, or machine-learning products. Knowledge of Platform Engineering and Understanding of architecture, application system design.
• Maintain and enhance monitoring framework (data collection, alert aggregation and enhance alerting logic).
ACADEMIC BACKGROUND:
Bachelor's Degree in related field preferred; Relevant industry experience can substitute.
PROGRAMMING LANGUAGES AND FRAMEWORK:
• Java 8 and above, Kafka,
• UI dev experience in Angular/React (preferable not mandatory)
• Backend DBs - Couchbase, MySQL, Big data (Hive, pyspark)
• Has an Automation First attitude.
• Combines deep technical expertise, systematic and rational root cause analysis to find opportunities to make things faster and better.
• Web Services, Rest APIs
• Scripting Languages (Bash/Python/Perl).
• Splunk, Dynatrace, ELK/KIBANA
• Load & performance testing tools (e.g., JMeter)
• VMWare, Unix, Citrix, Linux, Solaris, Windows, Open Stack etc.
• Good Understanding of Public Cloud offerings & Microservice architecture.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.