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About this opportunity
Ericsson is currently seeking a dynamic MS Core and Cloud Specialist. This vital role is grounded in technology leadership and expertise, and it will interface with a variety of our Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, and Cloud. As part of the Ericsson Operations Engine, your responsibilities span the full cycle of Create, Sustain and Evolve, making a pivotal impact on our Managed Services deliveries.
Key Responsibilities:
To ensure configuration/updates/trouble ticket handling on various IP MPBN /SDN nodes.
To work well within predefined system support guidelines and ground rules.
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
Provide 24x7 Backoffice fault /incident management support, initiating necessary escalations and providing fault resolution.
To investigate faults/cause related to customer system/network problems.
Actively monitor trouble ticket queues to ensure timely response to tickets.
Execute change activities, perform service request fulfillment, FNI support, and handle fault & troubleshooting changes.
Participate in routine maintenance activities (health checks, Backup, etc), conduct change impact analysis, and contribute to performance KPI/SLA reporting.
Problem escalations and followups (CSR) with OEMs for action & closure.
Support acceptance testing (AT) & smooth handover of IP MPBN/SDN nodes
To ensure correct working methodology (WoW), process compliance and customer handling
Preventive & Corrective Maintenance of MPBN/SDN nodes
Ensuring a smooth operation of the customer MPBN network
Interface with Customer, 3PP and Ericsson Departments
To ensure MSTOP Processes are followed in the Workplace.
Technical Competence
Good configuration and troubleshooting experience in IP routing & switching i.e. OSPF, BGP, LDP, MPLS, BFD, VRRP, HSRP, VRF, STP, MCLAG, Trunking, Port channel, Route Policy etc.
Hanson experience in handling configuring and troubleshooting the Nokia services model i.e., SDPs, SDP, VPLS, VLL, and VPRN will be preferred.
Good understanding and Hanson experience on solutions such as Cisco SDN. (APIC controller and ACI fabric) & Nokia SDN (Nuage) is preferable.
Good knowledge & exposure to multivendor IP MPBN platforms i.e. Cisco ( Nexus, ASR 9K), Nokia /Alcatel ( WBX, IXR, SR7/8/12X) ) & Ericsson ( R6K )
Hanson experience in the Cloud architecture of Ericsson, Nokia, Cisco Setup, DC Gateway, Leaf, Spine, and CGNAT is preferable.
Clear & detailed understanding of Mobility Call flows /interfacing i.e. 2G/3G/LTE/4G, VoLTE/IMS, IN, etc
Network Architecture and its subparts.
Performance & Characteristics of IP/SDN Network Nodes.
Willing to work in Shift (24 X7)
Result oriented.
Flexible and responsive to changing work patterns and demands.
A thorough and methodical approach to work.
Developed skills in Interpersonal communication.
Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
4 to 12 Years of Experience is required.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.