Senior Engineer I

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Solution Design and Implementation:
Engage with stakeholders from the initial problem statement phase to define clear requirements. This includes understanding business challenges and translating them into actionable technical solutions.
Collaborate with business teams and end users to design AI-driven solutions that align with business objectives and technical constraints.
Lead the full project lifecycle—from design to implementation—writing high-quality code that integrates AI models, algorithms, and programmatic techniques to solve complex business problems.
AI Expertise and Innovation:
Apply expertise in generative AI, traditional AI/ML techniques, and advanced methods like vector search to architect solutions that deliver meaningful business impact.
Stay current with emerging technologies and developments in the AI/ML space, with a particular focus on large language models (LLMs), and apply them to business use cases where relevant.
Collaboration and Problem-Solving:
Work cross-functionally with teams such as product, data science, and engineering to ensure AI solutions are scalable, maintainable, and impactful.
Act as a subject matter expert on AI-related topics within the organization, providing technical leadership and mentoring to junior team members.
Continuous Learning and Development:
Regularly research and experiment with the latest AI/ML techniques, tools, and frameworks to remain at the cutting edge of the field.
Ensure best practices are followed in the implementation of AI solutions, emphasizing high performance, accuracy, and ethical considerations.
Preferred Qualifications
As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
We are seeking an experienced and forward-thinking AI Engineer to join the AMEX Mission Control Tools Engineering team. The ideal candidate will have deep expertise in artificial intelligence (AI) and machine learning (ML) technologies, with a focus on both generative AI and traditional AI/ML methods. This role requires a blend of technical skills, including experience with python, vector search, and other programmatic techniques, to design and implement innovative solutions that solve real world problems for Mission Control and the Enterprise.
Key Responsibilities:
Solution Design and Implementation:
Engage with stakeholders from the initial problem statement phase to define clear requirements. This includes understanding business challenges and translating them into actionable technical solutions.
Collaborate with business teams and end users to design AI-driven solutions that align with business objectives and technical constraints.
Lead the full project lifecycle—from design to implementation—writing high-quality code that integrates AI models, algorithms, and programmatic techniques to solve complex business problems.
AI Expertise and Innovation:
Apply expertise in generative AI, traditional AI/ML techniques, and advanced methods like vector search to architect solutions that deliver meaningful business impact.
Stay current with emerging technologies and developments in the AI/ML space, with a particular focus on large language models (LLMs), and apply them to business use cases where relevant.
Collaboration and Problem-Solving:
Work cross-functionally with teams such as product, data science, and engineering to ensure AI solutions are scalable, maintainable, and impactful.
Act as a subject matter expert on AI-related topics within the organization, providing technical leadership and mentoring to junior team members.
Continuous Learning and Development:
Regularly research and experiment with the latest AI/ML techniques, tools, and frameworks to remain at the cutting edge of the field.
Ensure best practices are followed in the implementation of AI solutions, emphasizing high performance, accuracy, and ethical considerations.
Minimum Qualifications
Experience:
5+ years of overall professional experience, with at least 2+ years of experience specifically in AI/ML development and deployment.
Demonstrated experience in designing and implementing AI solutions from concept to delivery in a professional setting.
Solid understanding of both traditional programming techniques and modern AI/ML methods, including experience with vector search and data indexing techniques.

Technical Skills:
Proficiency in programming languages commonly used in AI development (Python, Java, etc.).
Hands-on experience with popular AI/ML frameworks such as TensorFlow, PyTorch, and libraries for vector search (e.g., FAISS, Pinecone).
Strong understanding of large language models (LLMs), their use cases, and practical applications in solving business problems.
Mandatory skills - python, database skills, AI ML

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries 
Bonus incentives 
Support for financial-well-being and retirement 
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
Generous paid parental leave policies (depending on your location) 
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
Free and confidential counseling support through our Healthy Minds program 
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.