Senior Associate, Production Services Application Support
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the roleSenior Associate, Production Services Application Support AnalystTto join ourBNYteam. This role is inChennai, Tamil Nadu –HYBRID.
In this role, you'll make an impact in the following ways:
Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, perform maintenance changes (like bug fix, SSL cert renewal etc.), and deployments.
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Communicate with business users to understand their needs and requirements.
Produce Ad hoc Reports for users from database.
Support Infrastructure and Interfacing applications changes.
Work in shifts (UK/APAC) on rotational basis.
Work on weekends and Holidays to support production releases and enterprise events.
Provide on-call support on rotational basis.
To be successful in this role, we're seeking the following:
6 to 10 years of working/hands-on experience in Java, Oracle, and PL/SQL technologies
Experience in database/backend support with strong SQL queries knowledge
Experience in Incident Management, Change Management, and Problem Management
Experience in Infrastructure Support, Configuration, and Release Management
Experience in Monitoring tools (Application, Infrastructure, Synthetic, Log)
Knowledge of UNIX, Shell Script, Apache/Tomcat/Websphere Application Servers
Knowledge of Spring, IBM MQ, Rest API, and Websockets
Experience in App Engine and Cloud platform is advantage
Experience in Automation and Banking Domain is advantage
Strong analytical and communication skills - both verbal and written
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.