You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS' marketing budget. Within Investment Services, the goal of the Customer Performance Insights team is to track and broadcast CMS' business results for existing customer marketing, relative to goals and over time. The vision for the team is to enable leadership to view and react to marketing campaign performance in real time for agile decision making, ensuring that investment dollars are continually optimized to the best investments from a customer and shareholder perspective.
How will you make an impact in this role?
The Senior Analyst - Customer Growth Data and Analytics will be help enable investment insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments.
They will build reporting products and insights frameworks to support the Investment Optimization (IO) infrastructure and Customer Growth Marketing strategy.
The Senior Analyst will contribute to the development and implementation of new reporting capabilities, including a unified marketing data layer for Customer Growth.
They will partner with AET to develop sophisticated marketing reporting products and dashboards.
Job Responsibilities:
Develop and maintain logic for accurate reporting of performance of customer growth investments
Support the development of a unified marketing data layer that will enable performance insights use cases across the customer growth portfolio
Partner with stakeholder marketing teams to establish and maintain high standards of campaign meta data
Collaborate with AET on development of reporting platforms and dashboarding
Analyze and understand trends in key performance indicators for the marketing treatments supported by the team
Explore frameworks for strategic insights to support customer investment decisions across the portfolio
Minimum Qualifications
Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights
Extreme attention to detail and accuracy – strong sense of responsibility and accountability
Self-starter with an ability to navigate the organization and processes independently
Project management skills – ability to handle multiple requests and prioritize accordingly
Strong SQL, Python and Excel skills
1+ years of work experience in analyzing data and reporting insights
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.