Security Specialist-Network Security L3

Who you are:As a Network engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (i.e. Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on Firewalls like Checkpoint, PaloAlto, FortiGate. Routers/Switches/ Load balancer. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.What you'll do: Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets along with L2 
Adherence and compliance to the defined processes and tasks assigned
Training and Mentoring Level 2 network engineers and other staff as necessary
Troubleshoot highly complex customer network Security issues and provide corrective actions to restore the customer services
Troubleshoot and resolve highly complex network Security issues in coordination with OEM & suppliers
Ready to work on 24/7 shifts to support client requirement.

How we'll help you grow:
IBM is committed to create a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.You'll have access to all the technical, management and leadership training courses you need to become the expert you want to be
You'll learn directly from sales leaders and senior leadership team
You have the opportunity to work in many different areas to figure out what really excites you