NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Security Center Operations Advisor to join our team in London and
What to expect:
Using your background in SOC Service Delivery background and experience, you will:
Act as a bridge between the Customer and the Operational Delivery Teams
Act as a primary escalation point of contact to the customer
Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable usersIdentify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
Document and present to the customer the weekly and/or monthly service review reports.
Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
Co-ordinate the running and reporting of a risk-based vulnerabilities management including:Scanning systems, networks, and applications to detect potential security weaknesses.
Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer's security gateways and Firewalls.
What's important?
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
At least 10 years of experience in providing technical support and advice for a Security Operations Centre
Demonstrate in-depth knowledge of Security incident Management and Security Operations.
Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
At least 5 years' experience in providing Vulnerability Management Services
Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
Demonstrable experience in leading and coordinating diverse teams effectively.
A valid right to work in the UK.
Excellent English writing skills for technical documents and improving processes (such as policies and reports).
Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
Strong attention to detail and the ability to deliver high quality work.
A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.