The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment.
This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management.
Key Responsibilities:Team Leadership: Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development.
Operational Management: Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance.
Incident Management: Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions.
Security Enhancement: Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management.
Performance Monitoring: Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks.
Patch and Upgrade Management: Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations.
Documentation: Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations.
Vendor Management: Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution.
Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations.
Reporting: Generate regular reports on system performance, incident management, and operational metrics for management review.
Willing to work in 24/7 operations and project support activities