JOB DESCRIPTION: Salesforce business analyst will be responsible for working on the software fulfillment process within Salesforce and software provisioning system integrations. This role will require extensive hands-on Salesforce business analyst experience on the order-to cash workflow with focus on fulfillment processes. This resource must have excellent functional and Business analyst skills to deliver a seamless client interaction while effectively working with cross-functional teams. Collaboration with the Business teams and Development teams to analyze business requirements and transform them into a requirement specification document. This role will work very closely with the Middleware and Entitlement Systems team. Ability to be flexible and proactive to facilitate a quick response to changing project requirements and customer objectives, and meeting global goals successfully. RESPONSIBILITIES: ? Should be able to analyze business requirements around the fulfillment process and able to suggest better business and system processes for those requirements. ? Design, prototype, build, document and support solutions for the Salesforce Order Management and Fulfillment capability to meet business needs, including configurations, customizations and integrations. ? Translate business requirements into detailed specifications and oversee the build activities to deliver integrated solutions from the design stage to a functional application with a focus on SFDC best practices. ? Create and maintain detailed functional documentation for requirement specifications. ? Provide system administration support of customized Salesforce applications, user permissions, security settings, custom objects, and workflow. ? Understanding of Salesforce Sales Cloud functionality and experience with Salesforce CPQ. ? Experience with quote-to-order processes with knowledge of Product setup, Product Options, Product configuration & and rules, Pricing, Discounting, and Quote templates. ? Experience with WebServices Process Builder, Workflows, Formulas, Flow and Assignment Rules and Advance Approvals. ? Experience on integrations with Salesforce.com using REST/SOAP API's. ? Working knowledge of SFDC integration is strongly preferred. ? Strong customer focus with a high tolerance for ambiguity and requirement changes. ? Strong problem-solving mindset to ensure creative and logical thinking for potential solutions. ? Ability to be flexible and proactive to facilitate a quick response to changing project requirements, customer objectives, and meeting global goals successfully. EDUCATION AND CERTIFICATION: ? Bachelor's degree in Computer Science, Business management or related field ? SFDC certification preferred ? Minimum 5 years' experience working on the Salesforce platform.
Experience working with fulfillment process implementations, middleware and 3rd party integrations is essential.