Job Title: Salesforce AdminLocation: New DelhiAbout TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. As a Salesforce Admin you'll be Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groupsWork closely with users to resolve user support tickets.Work on automations (Flow), to help improve business processesIdentify and gather requirements from users and stakeholdersSupport team members and monitor user adoption of Salesforce tools in our organisationProvide ongoing user training and create training materials as neededWhat makes you a great fit:Be a clear oral and written communicator, able to explain technical issues in non-technical languageAble to prioritise workload and balance BAU tasks with longer term project workA good problem solver, able to think creatively about ways to tackle user/business requirementsProven work experience as a Salesforce Administrator or similar roleSalesforce certified administrator ADM 201Extensive experience in the administration and maintenance of Salesforce systemsExperience of improving UX, e.g. through improving page layouts and use of dynamic formsIn-depth knowledge of Salesforce products and their functionalitiesEnthusiasm for Salesforce, and demonstrable commitment to learning about new Salesforce functions, features and releases.Knowledge of/Experience of working with third party integrationsKnowledge of/Experience of using the AppExchangeTech stack:SalesforceNatterboxTwilioShareFileJira/ConfluenceGMail/GSuiteSlackTide is a place for everyoneAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.#LI-SW1
