Req ID:287979
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a RPA Business Sys. Analysis Senior Analyst to join our team in Bangalore, Karnataka (IN-KA), India (IN).
JD for BA Resource
Requirements:
Must be a Graduate. BTech/BE or any other technical degree preferred.
Good Knowledge on service desk processes and knowledge on Windows, Unix, Network
Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
Excellent client handling skills.
Excellent communication skills.
Job description:
Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
Drive automation resolution percentage by introducing new use cases and enhancing existing workflows.
Perform quality assurance.
Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
Define reporting and alerting requirements.
Own and develop relationship with partners, working with them to optimize and enhance our integration.
Help design, document and maintain system processes.
Report on common sources of technical issues or questions and make recommendations to product team.
Communicate key insights and findings to product team.
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
Work Timings:
Should be comfortable to work in UK shift.
Years of Experience: 5 Plus
Domain: Infrastructure Management
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.