Company Description LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
We are looking for a Relationship Manager for our SMB Customers to join our team in contributing to successful client relationships for LinkedIn Sales Navigator product.
You will be responsible for making sure that clients renew their contracts with LinkedIn Sales Solutions’ products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery and training and ultimately guarantee the investment made in LinkedIn Sales Navigator best meets the clients’ needs.
Responsibilities:
Managing 100+ existing SMB customer portfolios – India based customers
Adhering to SMB Customer Engagement playbook to ensure 100% Client Coverage every month [via Customer Meetings, Online meetings etc.]
Customer Playbook includes Customer Demo, Refreshers Training, Onboarding, Conducting Quarterly Business Reviews, Addressing their technical and admin issues
Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
Leads with Solutions, not products, when making recommendations aligned to Customer objectives
Identifying Churn Risk accounts and proactively preparing Churn Mitigation plan to save or minimize churn, by linking customer challenges with product value
Identifying top growth accounts, engaging with them on various platforms to build meaningful relationships
Think commercially and apply business acumen when crafting & negotiating commercial agreements
Uses data and insights to support investment recommendations or overcome customer objections
Religiously maintaining CRM Call Logs, Updating Activities
Building an active pipeline based on growth opportunities
Preparing quarterly Territory Account Plan (TAP) due to changing market dynamics
Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
Follows best practices when using CRM and other Sales tools to manage the Sales and Buyer cycles
Qualifications
Basic Qualifications:
3+ years of applicable sales experience
Preferred Qualifications:
Solution selling
Experience with SaaS opportunities and Salesforce.com platform
Experience selling IT solutions
Ability to multithread and sell to different business stakeholders
Experience in selling SaaS solutions
Excellent communication, negotiation and forecasting skills
Experience in handling CRM
Demonstrate ability in managing CXO relationships and large enterprise accounts
Strong negotiation and accurate forecasting skills
Demonstrated ability to find, manage and close high-level business in an evangelist sales environment
Ability to assess business opportunities and use data to inform decision making and persuade others
Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors.
Suggested Skills:
Executive Presence
Understanding Customer Business Objectives
Forecasting
Negotiation skills
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates ?
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.