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About this opportunity:
This is a key Leadership role within the Quality and Compliance Management, collaborating with the Head of Quality & Compliance and is responsible for leading and guiding the Quality & Compliance team for delivering the strategic Process needs of Managed Services for multiple Customers. This will be an ambitious role, covering 6000 handled service colleagues working in multiple geographical locations delivering to 50+ customers.
What you will do:
Planning and participation in external audits for SL Operate.
Planning & execution of internal assessments in SL Operate.
Development of improvement plans and follow-up from audits and assessments.
Setting up EGMS core(Setting up Quality Management system for the assigned unit).
Validating relevance of EGMS(QMS)local processes and instructions.
Driving implementation of Quality plan within SL Operate to ensure the highest quality is maintained within our deliveries.
Compliance Management: Maintain an up-to-date EGMS framework for SL Operate to ensure efficiency and scale in Ericsson operations and fulfilment of external requirements
Quality Management:Creating Quality improvement proposals and Defining implementation plans for Quality for SL-Operate and Communication of Quality-plan across SL Operate organization.
The skills you bring:
Having 12+ years of experience in Telecom from vendor and/or service provider and ISO 9001, 14001, 45001, 27001, 22301 implementation/ Audit experience.
Education:B-Tech/MBA/Diploma Engineering or equivalent degree
CISA/CISM/CISSP certificate is plus and Six Sigma / Lean training and implementation experience.
Existing MS Process knowledge and deployment and Quality experience (5+ years).
Quality & Compliance Management experience (5+ years).
Experience in Quality Improvement Management Processes & Techniques and OMM implementation & Assessment.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Notice of Job Opportunity – Legal Notices for PERM
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more .
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city:India (IN) || Noida
Job details:Process Manager (SD)
Job Stage:Job Stage 6
Primary Recruiter:Kajal Sharma
