2-5 years of relevant experience in production support analyst role, with financial domain working experience
Experience with installing, configuring, and supporting business applications.
Proficiency in programming languages and issue-tracking tools.
Strong analytical and communication skills with the ability to explain technical issues to nontechnical stakeholders.
Practical experience with relational databases, MS SQL, SQL queries, Unix and Windows OS, and Java
Knowledge of monitoring tools, i.e. App Dynamics, ITRS, Grafana and Splunk.
Understanding of Site Reliability Engineering (SRE) and Observability concepts, and automations
Basic understanding of web server technologies (WebLogic or WebSphere) and Messaging tools like MQ
Knowledge/ experience of problem Management Tools, preferably ServiceNow.
Proven Automation skills with tools including Ansible, Chef, etc.will be added advantage.
Good Scripting knowledge inBash/Python/Perl/etc.
Knowledge in banking applications and server infrastructure
Ability to manage workloads efficiently and adapt to changing priorities.
Production Support Tools and Technologies Required:
• Monitoring Tools: AppDynamics, Splunk, Grafana
• Ticketing Systems: Jira, ServiceNow
• Version Control: Git, Bitbucket, GitLab
• Databases: SQL, Oracle, MySQL
• Scripting Languages: Bash, Python, PowerShell
• Operating Systems: Linux, Windows, Unix
• Automation Tools: Ansible, Jenkins
Deployment Tools: IBM UrbanCode Deploy (uDeploy), Lightspeed
Education:
Bachelor's degree/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Systems & Engineering------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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