You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The team's mission is comprised of 3 pillars:
·Drive Strategic Growth & Revenue: Defining the vision and roadmap to enable data as a key asset to power business growth.
·Modernize Data Management: Ongoing data management, data discovery and collaboration across business and technical teams
·Ensure Health of the Commercial Business – Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
About the Role
The Manager – Product Owner, Inbound Data Capabilities will report directly to Director - Inbound Data Capabilities. They will be responsible to ensure reliability and relevance of our Inbound data products and platforms, driving value for both our customers and business. Leading a dedicated & innovative team, they will be a champion for organization-wide initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes. We are looking for a dynamic candidate with a strong hands-on experience of product development and a practical understanding of data systems/technology.
Responsibilities
Enable GCS & Enterprise Initiatives: Partner with stakeholders to translate enterprise-wide initiatives into actionable product roadmaps and features.
Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.
Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.
Issue Management & Resolution: Implement robust issue management processes, track and resolve issues effectively, ensuring customer satisfaction.
Change Management & Documentation: Champion change management best practices, ensuring clear and concise documentation for all product and platform changes.
PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.
Governance & DQ Needs: Enable strong governance practices and ensure adherence to data quality (DQ) requirements.
Agile Development: Manage the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.
Requirement Management: Oversee the entire product development lifecycle, from feasibility and discovery to design, technical development, and delivery.
Product Performance Reporting: Track and analyze key product performance metrics, generating insightful reports to inform future product decisions.
People Leadership: Build and cultivate a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results.
Qualifications
5+ years of direct work experience in product ownership or a related role
Proven experience in Agile methodologies (Scrum, Kanban), Experience with Agile development backlogs and user story creation
Strong understanding of product lifecycle management (PLM) principles
Shown ability to apply prioritization principles and lead discussions with partners.
Strong people leader with proven success in motivating a high energy team.
Excellent communication, collaboration, and interpersonal skills
Detail-oriented and analytical approach to problem-solving
Ability to prioritize effectively and manage multiple stakeholders
Experience with product management documentation tools
Experience with issue tracking and resolution processes
Understanding of data governance and data quality principles
Behavioral
Puts enterprise thinking first, connects the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.