Job Profile:As a Procurement Support Specialist, you will actively support Client Procurement Specialists/ Managers with Source to Contract (S2C) related tasks including responding to procurement process and contract related queries using information obtained in procurement systems/ tools/ agreements, and generating draft agreements using client agreement templates and data inputs. IBM is seeking highly motivated individuals with comprehensive procurement and client facing or consulting experience to join IBM's Global Procurement team in servicing IBM's external clients.
Responsibilities:Receive and accurately triage client requests for Source to Contract related support.
Respond to client S2C process and contract related queries for support using information and data available in relevant client systems;
Use client systems to locate contracts and specific details from contracts;
Follow procedural instructions to generate procurement related documents such as template agreements and engagement letters.
Complete tactical assessments on contracts using client defined criteria.
Collect and analyse internal/external data, metrics, and reports as inputs for procurement activities.
Communicate with client cross functional teams and vendors to obtain required inputs for activities including contract renewal and amendments.
Engage legal teams for direction on items defined in procedural instructions.
Ensure storage of executed contract documents in relevant client repositories and systems.
Apply problem-solving methodologies to identify, and assist client contacts with resolving supplier non-performance issues.
Generate monthly reports tracking the progress and volume metrics associated with the services being delivered.
Using Procurement knowledge, actively contribute to the delivery of short-term priorities and work with the team to embrace a culture of continuous improvement.
Support the development and implementation of processes to ensure a consistent and standardised approach and to drive improvements and efficiencies.
Build and maintain stakeholder relationships across the client's business, procurement, and legal organizations.
Perform additional duties as instructed by management, always prioritizing quality service delivery and alignment with company procedures.
Working Days: 5 days from office
Shift Timing: 03:30 AM to 12:30 PM (Daylight On) OR 04:30 AM to 1:30 PM (Daylight Off)