As a Process Subject Matter Expert, prime responsibility is to work with the client to document process streams with strong process mapping skills that help reduce risk and improve efficiency. To be able to remove blockers in the process depending on the ERP workflows and come up with solutions to solve these concerns. Work with sub-team to capture and update process documents to be in line with current state. Other ad-hoc requirements to be fulfilled per commitments between the Client and IBM.
Your responsibilities include but are not limited to:Good communication skills with the ability to interact, convey, convince and understand depending on the requirement.
Process understanding and subject expert of end-to-end procurement life cycle starting from sourcing, contracting, middle office procurement and purchase requisition to orders
Ability to document the above said processes in a detailed manner with required flow chart, workflow mapping using IBM standard tools (formatting, design, organization)
Work with client focal to obtain the process content and manage the administrative content building
Store all Center of Excellence process documents (current and archive) in correct folders, Maintain version control, approvals, overall repository and track compliance requirements per client documentation standards
Ongoing tracking and checks to ensure adherence to required standards
Support release management of all process documents and updates as approved by BSC.
Work efficiently with client for additional information or any questions.
Working knowledge of ERP Tools supporting Procurement
Knowledge of all clients specific processes and procedures.
Ensure Customer and Stakeholders Satisfaction
Work with Team Members to capture changes/updates in process and accordingly update documents to be in alignment.
Understand client expectations and requirements and act as a communication channel between the center and the global teams.
Participate in periodic internal and external reviews and resolve any issues relating to business controls guidelines.
Provide training and refresher process trainings to members of the team
Formulate strategies and execute plans to move up the value chain.
Contribute to engagement profitability through efficient management of resource and expense
Ensure audit readiness of all process documents.
Assume additional responsibilities as assigned by reporting manager.
Proficient with MS PowerPoint/MS Word/MS Excel to be able to maintain account specific reports and team trackers.
Work with Stakeholders and Management efficiently
Positive Attitude, Planning, Curiosity, Self-discipline, Ability to work in North America time zone (7.30 PM to 4.30 AM IST)