Hello go-getter!
We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.
You'll make an impact by:
For all supported services, investigate, diagnose, and provide prompt response to requestors if the incident or service request can be resolved directly, or quickly forward them to the respective experts / teams.
Use and contribute to our known error and problems database and configuration management database.
Build the bridge between the business, our business analysts or developers and external suppliers.
Keep the overview over open incidents and, for some applications, change requests, and walk business and / or externals through the status in regular calls.
Keep the end users and colleagues updated through appropriate, efficient, professional, and courteous communication to ensure that customer expectations are set and met. Coordinate and/or support specific IT Services, e.g. authorization and role management, data management and process monitoring.
Perform application/interface monitoring and reporting.
Ensure quality of information provided in new incidents, service and change requests, e.g. with regards to affected system or priority, screenshots etc.
Perform IT Tests and coordinate business tests upon new releases for the changes, fixes or enhancements that are managed by you.
Consult the business for integration of new technologies and process improvements, increasing efficiency for the team, the customer, end users and business profitability. Monitor the jobs and track the job status.
You'll win us over by:
MBA in Finance.
Familiarity in lending domain knowledge – LOS/LMS.
Good communication and team collaboration skills.
Create a better #TomorrowWithUs!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you'll also get to visit other locations in India and globe, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.