Process Analyst - Claims

Processing of Life and Annuity Insurance claims processing
Handling claims investigation, processing and payments. Determines actions to be taken on claim (e.g. pay, decline, request for additional documents)
Claims document validation, calculating benefit amount and releasing same to beneficiary  
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Meet productivity and quality targets on a daily, weekly, and monthly basis
Render overtime whenever requested by the Supervisor including rest day
Use expertise to evaluate the work of others and assist in process calibration
Facilitate team huddles and teach-back sessions as scheduled
Complete certification on identified process and developmental training
Participate in functional and company-wide activities.
Adheres to company policy, guidelines, house rules including attendance, clean desk, dress-code, etc.
Experience Required- 2-3 years