Package Specialist: Salesforce Technical Operations

As a Consultant you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.Your primary responsibilities include:Providing application supportPerform Application Monitoring for jobs and processes using direct access of logs and platform admin console or use of tools like AI Ops.Managing the incident lifecycle and owning the same until closure and satisfaction of originator.