Job Title :Order Specialist - Telecom DomainWork Location : BangaloreExperience : 5 to 12 yearsPrincipal Duties and Responsibilities :Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.Managing and prioritizing assigned TDM and Ethernet savings projectsProject coordination of customer moves, adds, change, and disconnect orders;Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.Background in managing and ordering telco products.You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and CentrexBackground in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.You must be able to review telecom order packages, submit to carrier, then manage project through installation.Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRsBuild inventory records in our CRM utilizing CSRs.Possess a high understanding of Telecom contracts.Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)Supporting Internal and Offshore Provisioning on related orders specific to eachprojectCoordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects.You should have:Bachelors degree in a related field of study.ServiceNow tool & processes knowledgeRelevant experience in a related field operations within a telecommunications companyMust have excellent customer service skills and interpersonal skills.Project management skills including planning, issue resolution, relationship maintenance, etc.Strong people skills who work well with cross-functional teamsStrong verbal and written communication skillsExcellent time management and analytic skillsMust have advanced level skills in MS Office including Excel and CRMAbility to work under pressure and to multi-task.Proactive, self-motivated, and determined attitudeCustomer focused with an eagerness to engage when issues are encountered
