Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Looking for challenging role?
Job Title: Order Management Professional
We are seeking a detail-oriented and customer-focused Order Management Professional to join our electronic product company.
In this role, you will be responsible for managing the order fulfillment process, ensuring accurate and timely delivery to customers.
Your primary focus will be on providing customer commitment, verifying shipping addresses, processing order bookings, confirming pricing, monitoring order status, and effectively communicating with both customers and management.
This is your role. What part will you play?
1. Manage the end-to-end order fulfillment process, from order receipt to final delivery, ensuring adherence to customer commitments and company policies.
2. Review customer orders for accuracy and completeness, verifying shipping addresses and resolving any discrepancies or issues.
3. Enter and process orders in the company's order management system, ensuring accurate order booking and pricing confirmation.
4. Coordinate with various internal teams, such as sales ,NPI, procurement and Production, to ensure the availability and timely shipment of products.
5. Proactively communicate with customers regarding order status, updates, and any potential delays or issues, providing exceptional customer service.
6. Collaborate with the sales team to address customer inquiries, resolve complaints, and provide necessary information or documentation.
7. Monitor order progress and track shipments to ensure on-time delivery, promptly addressing any potential delivery issues or delays.
8. Maintain accurate and up-to-date order records and documentation, including order confirmations, invoices, and shipping details.
9. Analyze and resolve order-related problems, such as pricing discrepancies, inventory shortages, or shipping errors, in a timely manner.
10. Generate regular reports on order status, fulfillment metrics, and customer satisfaction to management, highlighting any areas for improvement.
11. Stay updated on product knowledge, pricing, and promotions to provide accurate information to customers and sales teams.
Use your skills to move the world forward.
•You should be a graduate/post graduate degree in logistics, supply chain management or Engineering in Electronics and Communication or electrical with 4 + years of experience.
•Hands on experience with SAP PP/MM Module and databases is mandatory.
•Strong understanding of order management processes and best practices, including order booking, pricing, shipment tracking, and customer communication.
•Excellent written and verbal communication skills, with the ability to effectively interact with customers, sales teams, and internal stakeholders.
•Exceptional attention to detail, accuracy, and organizational skills to manage multiple orders simultaneously.
•Strong problem-solving abilities, with a proactive and solution-oriented mindset.
•Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment.
•Outstanding customer service skills, with a focus on building positive relationships and ensuring customer satisfaction.
•Strong analytical skills to analyze order data, identify trends, and provide actionable insights to management.
Competencies
Technical/Functional
•Prefer basic understanding of business economics.
•Proficient Computer skills understanding of ERP ( SAP) systems.
•Moderate skills in using Microsoft Office products,
Location
This role is based in Goa but you'll also get to visit other locations in India, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, – and the shape of things to come.
About Us
We're Siemens. A collection of over 372,000 minds building the future, one day at a time. We're dedicated to quality and equality, and we welcome applications that reflect the diversity of the communities we work in. Bring your curiosity and imagination and help us shape tomorrow.
Want to join us and be a Future Maker?
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form, to the best of your ability to help us review your suitability for the role.