The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
Interact with internal departments and external clients to resolve issues and concerns
Monitor "In process," work to meet business and quality standards
Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
Support and expansive array of products and services and serve as the team subject matter expert
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
15 or 16 years of full time graduation in any stream, preferably from commerce and arts background
0-2 yearsof maximum experience, preferably from Banking orcustomer service/Backend Operationsof any industry type
Good understanding of retail banking operations, fraud analysis & dispute management experience preferred.
Good communication.
Proficient computer skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills
Shift of operations:
Shift timings: 24/7 rotational shifts, predominantly 05:30,15:30,16:30,18:30,20:30IST login timings.
Should be comfortable working any 5 days a week.
Candidate should be willing to work innight shifts.
Education:
Graduation/Bachelor's degree mandatory
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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