Operations Processing Senior Associate

Activities to be performed
Review and process basic customer transactions

Investigate and resolve data or account discrepancies
Input, edit and maintain customer account information
Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request
Serve as a liaison between company client, end customers and various other stakeholders
Demonstrate good interpersonal and customer relationship skills
Document all activities and actions required to successfully resolve customer issues
Always provide efficient and courteous service to customers
Apply in-depth knowledge of systems and operations in support of assigned customer group
Follow policies and procedures to meet all client, NTT DATA and regulatory requirements, related to billing and payment, release of information, record retention, privacy, and confidentiality

Requirement
Open to work in 24 x 7 environment, especially US shifts
6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet
Ability to type at minimum 25 WPM with 90% accuracy

Strong attention to detail, time management and organizational skills