Operation Analyst - Ach Automated Clearing House Banking

Position: Lead Operations AnalystEmployment Type: Full timeLocation: Guindy, Chennai (WFO)Timing: 8:00 AM PST to 5:00 PM PST [Night Shift Timing (Indian Time): 8:30 PM to 5:30 AM (Varies as per time zone, +/- 1 hour)]Evaluation Criteria:Provide support to payments (ACH) process.Adhere to the productivity, quality, and timeline related guideline.Mentor and multi-skill team members.Compile data for root-cause, trend analysis and present insights to manager.Initiate CAPA (Corrective Action and Preventive Action) process and work towards continuous improvement.Proactively propose areas of process improvement and automation.Competencies and experience:6-7 years of overall work experience in operations with 2-3 years in payments (ACH) operations.Experience in performing quality checking, root-cause analysis, trend analysis and continuous improvement.Mentored / monitored performance of teamAbility to work with global stakeholders, especially US region.Collaborative mindset.Take ownership and responsibility.Ability to work under minimum guidance and supervision.Experience required: 6- 7 plus Overall years of experienceRelevant: 6 years of experienceBudget : 9 LPA (Including Shift Allowance)Work Timings : 8.30 PM to 5.30 AM IST (Varies as per Geography)