This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Responsibilities:
Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
Follow-up on all customer requests via chat and email
Maintains detailed knowledge of product and service offerings to customers
Analyzes risk areas and identify solutions to meet customer's needs
Ensuring Information security for sensitive data
Helps to teach our customer how to self-service through our internet website
Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
Accurate reporting of MIS/Timekeeping
Undertake other assignments/projects as given by the Team Lead/Manager
Apply professional attitude and image for all internal and external customers
Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Qualifications-External:
Overall 0 - 3 years of relevant experience
Sound presentation and analytical skills
Strong problem solving skills and detail-oriented
Graduate in any stream, masters degree is not a mandate
Preferences:
Must possess excellent PC and keyboarding skills (30 WPM – typing speed;90% accuracy)
Must possessgood verbal and written communication skillsto include proficiency with grammar, spelling and punctuation
Must possess good analytical skills
Courteous withstrong customer serviceorientation
Dependable with proficient attention to detail
Persuasiveness and a willingness to resolve customer queries
Prior experience working in a customer service/customer support space for international market is highly preferred.
Prior experience in email/chat process highly preferred
Experience working in aretail bankingspace is highly preferred.
Shift of operations:
US Day/India Night - Rotating shift with work on Saturday/Sundays. 5 day work week
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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