NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Support Sr. Specialist to join our team in Chennai, Tamilnadu, India.
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We are looking for network engineer that focusing on technical troubleshooting and break-fix activity. Candidates are also expected to have certain level of programming skillset (DEVOPS) to help us innovate ways to scale with automation and operational improvements.
Responsibilities:
Provide Technical Support for Citibank's global network with a focus on network infrastructure in:
85% 'Break/Fix' support of standard enterprise Cisco Internetworking Technology solutions
15% 'Break/Fix' support for Internetworking technology infrastructure solutions such as
Load Balancers (F5 and Citrix) Juniper Routers Arista Switches VoIP Appliances WiFi /Wireless communications support Other small pockets of both new and legacy internetworking technologies managed by Citi Networks
Provide timely response to phone calls into the Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others.
Coordinate conference calls to conduct in depth technical reviews on ongoing incidents
Major Incident Support:
Represent on conference calls for business impacting incidents which may or may not be due to a failure in networks managed technology infrastructure
Drive major incident conference calls as a representative of networks through consistent, professional, and highly assertive communication
Maintain focus and poise for the duration of the major incident support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution
Collaborate with Networks SMEs, SDMs, Vendor Support Teams, etc, with the goal of aligning all parties towards achieving incident resolution as quickly as possible
Communicate with networks Management to provide frequent status updates regarding the technical issue, status of the remediation efforts, and ongoing business impact
Qualifications:
3+ years of experience in providing network operations supporting a network with 1000+ nodes.
NOC (Network Operations Center) experience or large financial institution networkoperation/implementationexperience is highly preferred.
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, VPN, etc)
Experience in supporting Load Balancers, DNS, DHCP.
Good knowledge of network protocol analysis using industry standard toolsets such as Wireshark capable of performing in-depth packet capture analysis.
Good working knowledge following routing protocols: BGP, OSPF, RIP, Multicast
Good working knowledge of IPSLA probes, EEM Applets, application specific network performance analysis, and TCP/IP optimization mechanisms for maximizing application performance across enterprise networks
Good working knowledge of common security threats facing enterprise networks including DDOS (Distributed Denial of Service) and various defensive mechanisms and threat mitigation strategies.
Industry certifications includes: CCNA, CCNP,ITIL, and etc.
Good knowledge in SDWAN technology.
Automation skills in Python, shell, bash, and/or other languages
Experience with Puppet, Ansible, or other automation frameworks
This role may require you to work rotating Day Shifts; a 12hour Follow-the-Sun Model(ie. No night shifts. Shift Rotation includes working on some Weekends and Public Holidays)
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
