You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex
The Enterprise Observability organization is looking for a versatile and experienced Product Owner to be a part of the Observability strategy for American Express. As a Product Owner, you will be bridging the gap between engineering teams and business goals, collaborate with internal customers and partners to prioritize the business needs, advance our strategy, build/own the roadmap, and deliver on these priorities.
Responsibilities
Define and communicate the product vision and strategy for observability solutions ensuring alignment with organizational goals
Work closely with engineering, SRE, DevOps and business partners to gather requirements and understand user needs
Prioritise features based on user feedback, market trends and business value
Ensure that the observability tools are user friendly, provide actionable insight to teams and enhancing their ability to observe and troubleshoot systems
Define success metrics for observability tools and analyse their effectiveness to meeting organizational, performance and reliability goals
Stay informed on industry trends and technological advancements to continuously improve the product
Build and actively own the product backlog of features and capabilities that are refined and prioritized
Lead and work with product peers on the allocation of scrum team capacity by translating features into prioritized user stories
Full participation in and support of agile practices and ceremonies to reinforce the agile execution methodology of the delivery team
Build a comprehensive understanding of American Express' Observability ecosystem across private and public clouds, as well as the competitive landscape
Minimum Qualifications
Bachelor's Degree required (BS or MS degree in computer science or an equivalent preferred)
Minimum 5 years of experience as product owner/manager
A solid understanding of observability concepts and monitoring tools including ELK stack, Grafana and Prometheus. Experience with Open Telemetry strongly preferred.
Knowledge of / experience with Docker, Kubernetes and one or more public clouds - AWS, GCP or Azure
Must have experience communicating and influencing above and creating/delivering presentations for wide leadership audiences
Experience working in building large-scale, high-performance backend solutions preferred
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
Proficient knowledge of Agile and Scrum development methodologies and IT project management
Excellent communication and collaboration skills to coordinate with various stakeholders and drive to optimal requirements
Strong problem structuring and solving skills, reasoning, and implications development, combined with strong business acumen
Project management skills; ability to prioritize and complete tasks
Preferred Qualifications
Public Cloud/CNCF project(s) certification would be considered a strong plus
Hands on experience on some or all of the following programming Languages and Frameworks preferred: Kotlin, Gradle, Python, Java/J2EE, Redis, Kafka, OpenShift, ElasticSearch/OpenSearch
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.