Merchant Experience Specialist, PG

About the role:We are looking for specialists for the  Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experienceResponsibilities:Act with integrity & think customer-first in every interactionHandle basic PhonePe account and transaction related queriesAbility to flex between phone & data channelsFollow specified process guidelines to bring about resolutionBuild customer trust through their interactionAbility to meet hourly & daily productivity goalsLeverage internal processes and resources to drive resolutionEscalate appropriately taking support from relevant teams to resolve customer issuesRecommend process improvementsEngage & Educate customers so they’re able to leverage PhonePe to the fullestIdeal candidate should :Have excellent written and verbal communicationsHave good learnabilityBe an active listener and deal well with objectionHave strong customer orientation and ability to adapt/respond to different scenariosBe a team player, flexible and open to feedbackAbility to multitask, prioritise, and manage time effectivelyShould be able to speak in English and HindiGraduation (10+2+3) is Mandatory 0 - 2 years of work experience in a customer facing roleMultilingual skills (spoken + written) in South Indian languages are preferredOther Benefits:Your lunch is on us!5 day working week (2 rotational week off)