You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:
Global Servicing Network, which provides exceptional care to our external customers, and
Global Business Services, which provides many of the vital internal services that make American Express run efficiently.
Sabe
Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business
enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.
Responsibilities:
·The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Incentive Calculation for GMNS Small Merchant. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users
·Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
·Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
·Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
·Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
·Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
·Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights
Critical Factors to Success (Outcome Driven):
Business Outcomes:
·Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
·Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
·Ability to interpret insights to derive strong requirements and prioritization based on data.
·Strong people relationship building, management and influencing skills
·Exceptional verbal, written, and interpersonal communication skills
·Engage with key customers to drive initiatives to enhance sales experience.
·Automate and standardize reporting processes
Leadership Outcomes:
·Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
·Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
·Demonstrate learning agility, make decisions quickly and with the highest level of integrity
·Lead with a digital approach and deliver the world's best customer experiences every day
Past Experience
·8-10 years relevant experience with excellent knowledge Reporting and Visualization tools
·Preferred: Experience in Python and Hive & Tableau.
Academic Background
·Master's degree in Economics/ Statistics / Operations research
Skills/Capabilities
Functional
Understanding of merchant business process
Analytics & reporting domain experience
Technical
·Analytics & Insights
·Python, SAS, R, SQL
·Basic Statistical Knowledge: Hive/ML techniques
·Advanced data manipulation & automation skills
·Data visualization
·Exposure to Big data environment & tools
Preferred:
·Data Analytics , Automation experience
Platforms
·Big Data Platforms: Cornerstone/Lumi
·Visualization Platforms: VBA, Tableau
·Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
·Amex Platform Knowledge: CS/ CODL
Preferred:
·Dashboard Creation
·Sales Platforms: SFDC
Behavioral
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.