Manager - Patient Assistance Program

Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:careers.bms.com/working-with-us .

The Patient Assistance Program (PAP) Manager is responsible for managing BMS' programs to improve access to its innovative therapies in India. This role would require the PAP Manager to demonstrate a patient centric approach while developing and managing BMS's PAPs. The PAP Manager must have expertise in project management, cross-functional collaboration and data analysis & management.

Maintaining Operational Oversight
Manage partnerships with external vendors and conduct periodic (weekly/ monthly/ quarterly) reviews of the vendors to monitor their performance as per the agreed upon KPIs

Proactively analyze gaps/challenges and devise solutions to improve operational efficiency of the PAP process

Serve as a bridge between the commercial team and the PAP vendor to ensure seamless flow of information permitted as per BMS Policies

Coordinate with stakeholders from other internal functions (Compliance, Legal, Commercial, Medical, Supply Chain, IT, Pricing) for efficient operation of PAP and timely resolution of any issues

Conduct field visits to understand feedback from key customers, analyze feedback received and drive changes wherever feasible

Analyze reports and curate actionable insights that can be disseminated to relevant internal stakeholders

Participate and coordinate relevant multi-stakeholder forums regarding PAP and share insights/updates during the meetings

Budgetary planning and oversight to ensure strong fiscal governance

Manage vendor agreements/contracts and review invoices prior to processing

Support forecasting of PAP related requirements

Driving Compliance
Create and update relevant SOPs that govern the entire PAP/PSP process

Ensure all vendor personnel are trained in the SOP and all relevant BMS Policies and Processes

Monitor exceptions to BMS SOPs, policies and processes; and seek relevant internal approvals wherever required

Proactively identify any risks and highlight to relevant internal stakeholders

Implement/oversee implementation of corrective and preventive actions to address risks identified during audits or routing monitoring

Innovation and Patient Centricity
Maintain knowledge of latest innovative practices across pharmaceutical companies in India and implement relevant best practices

Keep track of latest offerings by health-tech start-ups and explore partnerships to improve PAP services

Continuous process improvement using six-sigma principles to improve operational efficiency and patient satisfaction

Behavioral Competencies and Skills
Strategic and Critical thinking

Data analysis and management

Project Management (advantage)

Problem Solving/Solution-oriented

Resilience

Presentation and Interpersonal Communication

Cross-functional collaboration/stakeholder management

Microsoft Office

Qualification
Bachelors degree with 5+ years of work experience

Desired Experience
2+ years of managing PAP/PSPs at a multinational Pharma Company in India

Experience in consultancy background or CA/MBA (advantage)

Knowledge of Pharma Supply Chain process

#LI-ONSITE

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through science™ ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplaceaccommodations/adjustmentsand ongoing support in their roles. Applicants can request a reasonable workplaceaccommodation/adjustmentprior to accepting a job offer. If you require reasonableaccommodations/adjustmentsin completing this application, or in any part of the recruitment process, direct your inquiries ******. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:https://careers.bms.com/california-residents/

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