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The objective of the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Finance is looking for a Manager of Issues, Events, and Remediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager - Issues, Events, and Remediation will:
Support remediation of issues by influencing Finance, who own and execute issue/Operational Risk Event (ORE) remediation
Provide information technology (IT) -related risk and control expertise, understand IT systems and tools, including IT controls, interface inputs/outputs, reports, application security, etc. and how those impact business processes.
Able to understand IT- related issues in detail and work with both Finance as well as Technology to enhance the control environment and suggest improved system controls.
Facilitate investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support the End-to-End (E2E) Finance issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Perform sample testing of issues to ensure resolution is complete and effective
Opine on specific control enhancements related to issues
Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
3+ Years experience inIToperational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC]
Preferred Qualifications:
CISA, CRISC
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Investigating and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
Overseeing BU remediation process for operational risk issues and events
Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry
ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.