You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers,communitiesand each other. Here,you'lllearn and grow as we help you create a career journeythat'sunique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express,you'llbe recognized for your contributions, leadership, and impact—every colleaguehas the opportunity toshare in the company's success. Together,we'llwin as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. Andwe'lldo it with the utmost integrity, and in an environment where everyone is seen,heardand feels like they belong.
Join Team Amex andlet'slead the way together.
Theobjectiveof the Finance Control Management Issues, Events, Remediation and Reporting & Process Risk Reduction team is to ensuretimelyidentification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
Finance is looking for aManager ofIssues, Events,andRemediation to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization.It will involve extensive collaboration with multiple partners acrossnumerousbusiness units, functional areas, and geographies.
TheMgr- Issues, Events,andRemediationwill:
Support remediation of issues by influencingFinance, who own and execute issue/Operational Risk Event (ORE) remediation
Facilitate investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
Triagetheareas ofremediation process, including tracking progress,validatingresolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
Reviewquality assurance ofdocumentation andmaintenance ofrecords of issues/OREs and remediations to ensure transparency and accountability in the issue management process
Analyze trends in issues and events toidentifypotential systemic risks or control weaknesses within BU processes
Support the End-to-End (E2E)Financeissue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
Perform sample testing of issues to ensure resolution is complete and effective
Opine on specific control enhancements related to issues
Engage with key stakeholders, including business unit partners and compliance colleagues, tofacilitateeffective issue management and resolution
Review and advise ondetailed reports on issue status, trends, and outcomes to senior management and governance committees
Support sharing insights, better practices, themes, etc. across the enterprise
Required Qualifications:
3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
Strong project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Proficient analytical and problem-solving skills, with an ability to analyze data,identifytrends, and evaluate risk scenarios effectively [BU-SPECIFIC]
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications areadvantageous
Experience in at least one of the following:
Scoping, prioritizing, and support remediation of operational issues
Investigating and conducting root cause analysis to address repeated operational risk issue types
Performing quality assurance on documentation of operational risk issues and events
OverseeingBUremediation process for operational risk issues and events
Reviewing documentation andmaintainingrecords of operational risk issues and events to ensure transparency and accountability
Supporting and overseeing theBUE2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
Experience in financial services industry.
This is under ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
