You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Functional Description:
American Express National Bank (AENB) is American Express' chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express' business, currently representing more than 50 percent of the company's Card Member Spending, nearly 90 percent of its lending, and more than 60 percent of its of revenues. American Express National Bank provides American Express' customers with access to consistent payments, financing, and savings products in three ways, including:
Issuing and servicing charge and credit cards for the consumer and small business segments;
Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;
Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.
Colleagues across American Express' key business divisions (known as "affiliates") use their experience and skills to support AENB in completing its strategy. In addition, many of American Express' executives also serve as officers of AENB. AENB are governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC's Heightened Standards guidelines. The Corporate Functions Control Management team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG), General Counsel's Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).
The objective of the AENB Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
AENB is looking for a Manager of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business divisions, functional areas, and geographies.
The Manager, AENB Risk ID, Assessment, Testing & Reporting will:
Provide additional identification of risks throughout business processes and systems (along with business process owners).
Facilitate BUs in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates).
Conduct control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events.
Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
Minimum Qualifications
3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
Strong project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Preferred Qualifications
Bachelor's degree in finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
Experience in at least one of the following:
Providing identification of operational risks throughout business processes and systems.
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met.
Enhancing risk assessments and associated methodologies.
Reviewing independent control monitoring, including identification of control improvements.
Identifying areas of risk for intervention, including conducting independent quality assurance and process testing.
Reviewing thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.
Experience in financial services industry
ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.