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American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.
GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.
Purpose of the Role:
Reporting into the Director - GCS Control Management COE - India, this Band 35 position will support to effectively carry out the Quality Assurance which is ancillary to Conduct Risk Monitoring Process.
Job Responsibilities:
Among the specific responsibilities, this role will include:
End to end ownership of Quality Assurance (Test the tester process) process under GCS Business Conduct Program.
Managing the Quality Assurance (QA) process for GCS Conduct Risk monitoring team which includes designing and regular update of QA checklist, regular calibrations with testing teams, identify themes and trends and train the testers.
Partner with key stakeholders (Business, Compliance, Business Conduct Program team) for QA and Business Conduct related matters.
Serve as Subject Matter Expert (SME) for Conduct Risk Monitoring and for any reviews / audits related to Business Conduct and Quality Assurance.
Establishing & Managing the team, dedicated to performing the QA monitoring (including emails, calls & SF notes) for US SME, G&L and NLP testing teams
Assist in design and maintenance of Business Conduct Program, ensuring programs are being carried out timely and accurately.
Minimum Qualifications/Prior Experience:
Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
8+ Years leadership experience in Risk Management, Operations or Compliance related roles.
Tenured People leader (in direct capacity)
Strong analytical skills, with demonstrated ability to analyze, develop and present information in concise manner.
Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.
Leadership Outcomes:
Set the agenda: Develop the strategy for the India COE in partnership with the OE Organization and leadership.
Lead with an external perspective, challenge status-quo and bring continuous innovation to our existing offerings.
Bring others with You: Partner with stakeholders within the OE organization to build and deliver an effective, sustainable, and scalable COE structure.
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We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
