About VOIS
_VOIS(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIShas evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India
* In 2009, _VOISstarted operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOISIndia supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
About the Role
Job description
7-10 yrs. Experience with Citrix implementations, maintenance, configurations, and resolve escalated issues for Citrix DaaS / CVAD VDIs, HSDs, applications, and NetScaler.
Proven ability implementing Best Practices, Optimization, Fine Tuning skills on Citrix Infrastructure components.
Experience on Support and troubleshooting skills of Citrix DaaS / CVAD VDIs, HSDs, applications, and NetScaler.
Good understanding on Hyper Converged Infrastructure and Azure Cloud (IaaS)
Knowledge on Windows Server 2016/2019/Win-Multisession, Active directory and GPO.
Experience with Microsoft technologies such as Active Directory, Group Policies, Certificate Services, IIS, etc.
Knowledge of PowerShell scripting, RPA Services, FSLogix will be added advantage.
Hands-on experience with Security patching deployments using tools like MECM and image freeze concepts.
Knowledge of APP-V app packaging, publishing, troubleshooting
Ability to provide reliable technical support and guidance on complex issues in a high velocity, dynamic environment.
Provide technical subject matter expertise wherever required.
Ability to contribute in medium to complex tasks independently
What's in it for you
System Monitoring and Troubleshooting:
Monitor system performance and troubleshoot issues related to Citrix and Microsoft technologies.
Conduct root cause analysis and implement preventive measures to avoid recurrence of issues.
Security and Compliance:
Implement and maintain security best practices for Citrix and Microsoft environments.
Ensure compliance with organizational and regulatory requirements.
Documentation and Reporting:
Maintain comprehensive documentation of system configurations, changes, and procedures.
Prepare and present reports on system performance, incidents, and resolutions.
Collaboration and Support:
Collaborate with other IT teams to ensure seamless integration and operation of Citrix and Microsoft solutions.
Provide technical support and guidance to end-users and other stakeholders.
Continuous Improvement:
Stay updated with the latest Citrix and Microsoft technologies and industry trends.
Identify opportunities for system enhancements and process improvements.
VOIS Equal Opportunity Employer Commitment
VOISis proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among theTop 5 Best Workplaces for Diversity, Equity, and Inclusion,Top 10 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand14thOverall Best Workplaces in Indiaby the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!