You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
American Express India Business focus on providing payment solutions to our customers by delivering high quality and world class product and services. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions.
AD (Corporate) team manages relationship with Large and Mid-Corporate accounts, drive growth, charge volume and profitability for the portfolio of accounts. It involves Profitable acquisition and retention of corporate payment products under the overall portfolio umbrella. Building and maintaining engagement with the C level management in organizations through regular account reviews and generation of partnership plans and consulting opportunities to deliver true value and take relationships forward.
Responsibilities:
• Achieve business plan and targets within Existing Customer Base. Existing Customer Base Will Consist Of Indian & Multi National Corporates
• Implement expansions/cross Sells
• Liaise With support groups Within American Express to facilitate smooth implementation and billing
• Deepen existing commercial relationships and develop day to day level and senior level contacts at accounts
• Leverage Amex global capabilities to stimulate spending, drive increased share of wallet and enable increase in premium DR
• Enhance premium value delivery to the accounts to minimize MDR erosion and enable "value recapture"
• Ensure the full business opportunity of HQ accounts is maximized within India Business
• Monitor changes in the market associated to the industry of the accounts and alliances
• Work closely with all American Express business units, supporting existing initiatives and identifying / driving new Blue Box business opportunities
Critical Factors to Success:
• Business Outcomes: • Grow charge volume/discounted business volume and enhance share of wallet
• Drive account retention & account revenues with key customers/ partners
• Enhance engagement with key customers/partners through account reviews, partnership plans.
• Understand the stated/unstated needs of the customer & influence effectively to design solutions oriented towards solving customer problems
• Leadership Outcomes:
• Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital mindset and deliver the world's best customer experiences every day
Past Experience:
• 6-10 Years with- Sales background
• Payments knowledge
• Academic Background:
• Post Graduation – MBA (Sales & Marketing), Graduation in science or commerce
• Functional Skills/Capabilities:
• In-depth understanding of clients, payments & market landscape
• Strategic account planning
• Understanding of financial basics
• In-depth knowledge of AXP products/ services to create a differentiated value
• Technical Skills/Capabilities:
• Execute end to end offers
• Negotiation enabled by data & analytics
• Consultative selling skills 2/28/2023 AXP Internal 3
• Handling objections
• Knowledge of Platforms:
• MS office suits (Excel, Word, Powerpoint, Access)
• Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
