Lead Customer Success Manager - Cloud

As a Team Lead, your responsibilities will include.Work allocation and management of day-to-day work of the team
On-time delivery of services with absolute best quality
Supporting and mentoring of the team
Be first point of escalation for your team members.
Setting goals, monitoring performance of team members, Quarterly Check-ins and annual appraisals
Providing necessary support to your reporting manager
Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.

As a CSM, your responsivities will includeOwn a set of accounts and drive product adoption, renewal and expansion
Be a strategic advisor, establish and build strong customer relationships
Deliver value associated with customer investment in Apptio's Cloud ability Products
Understand Customer's use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they  bring to the table.