Job Role: SAP MOCC LeadExperience: 5 to 7Location: Pune (onsite)Notice Period: Immediate to 15 DaysJob description (SAP Basis Shift Lead)SAP Pune DC is looking for dynamic, skilled SAP MOCC Shift Lead to manage SAP systems and applications and to lead a team of 10 to 15 Consultants (L1 & L2), according to the shifts allotted.Position: Shift Lead (6 to 8 Years) Mandatory Technical SkillsMust have experience in SAP Business Suite- Basis , solution manager, ERP and CRMTechnically fluent in Operating System (Unix/Windows/Linux), Database (SAP HANA, SAP ASE, Oracle/DB2/SQL Server/MaxDB) administrationMust have exp onBasis production support activitiesSystem monitoring, Performance optimization and troubleshooting, transport administrationClient administrationSystem installation, system copies, system refreshes, SAP Support pack application,Security patches Kernel upgradesDatabases patches and Upgrades, SAP Version upgrades SAP solution manager activitiesExperience working in multiple support projectsExperience on ABAP stack as well as JAVAExperience in SAP HANA Operations, Administration and performance tuning for SAP applications ERP/BW on HANA, BW4HANA, S4HANAE-2-E analysis, troubleshooting and reporting expertise on SAP application performance KPIs, memory, CPU, IO bottlenecksWell versed with HANA performance tuning strategies specific to (SAP) Applications and best practices for table partitions for ABAP based systemsSAP System Assessment: Analysis of errors and performance loss in the SAP system, the database, and the operating systemKnowledge/Experience with User Management, System copies, Unicode ConversionsMandatory Execution Skills (to handle critical tasks)Must have handled a team of 15 to 20 L1 & L2 consultantsThe lead will be responsible for developing efficient work methods, and collaborating with junior consultants to increase productivityUnderstanding on the ITIL frameworkKnowledge on Incident Management and Change Management is must.Creating and regularly maintaining the weekly and monthly shift roasters for ongoing projectsManage change management processes within SAP Landscape and SAP Infrastructure according to agreed proceduresAbility to work on activities involved in Planning areas (Sizing, Scoping, Client/Landscape Strategy, High Availability/Disaster Recovery Strategy etc.) of Implementation projects without much supervision at transaction levelProvide training and direction to other operational support teams.Maintain documentation on system configurations, maintenance processes and schedules.Monitor performance as it relates to SAP infrastructure and enterprise architecture components, applications and databases.Perform release and patch activities and participate in overall upgrade improvements to systems and hardware.Ensure adherence to regulatory and compliance requirements within SAP Systems Infrastructure and Architecture.Participate in providing 24x7 support on rotational basis to ensure operations of these critical systems for different customers.Support IT audit activities, analyze results and provide remediation which results in improved compliance to standards and controls for all internal and external regulatory requirements.
