The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Qualifications:
4-5 years of experience in a Technology Infrastructure role
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Education:
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Role and Responsibilities:
Incidents/Alert handling : Provide Level 1 Technical Support for Network issues in Citi's global technology infrastructure.
Change Drafting/Coordination- Draft coordinate 1:1 Break fix change and sniffer deployment changes and drive it through all phases of change lifecycle.
Change Implementation – Draft & Coordinate Changes to address the degraded Network device or configurational changes that is required for the respective environment
Manning Hotline calls – Command Center Hotline calls will be received for network issue perspective which requires to get acknowledged and act accordingly
Technical discussions with Network HW Vendors / Tele Carriers in order to resolve the existing ongoing issues
Technical knowledge from Level-1 network perspective to have meaningful discussions with Network Level 2 teams in order to assist upon the existing ongoing issues
Troubleshooting issue based workflow document creations
Represent Major Incident discussion and assist upon the various health checks on any network device
Qualifications:
Min 4 years of hands-on experience in network operations from Level 1 triage support perspective
Detailed understanding of OSI model
Detailed Understanding of Network protocols.
CCNA or Knowledge meeting CCNA level
Assertive and effective communication
Team contributor who has relative knowledge on how a Command Center works
Experience in organized way of handling high volume of tickets
Problem solving, methodical with analytical skills.
Adaptable towards the changes in environment
Good organizational and coordinating skills, able to set priorities.
Good time management skills with high sense of urgency and dedication.
Clear personal work ethic that inspires quality and enthusiasm.
Resilient and highly responsive in overcoming adversity.
Experience & educational preferences:
Bachelor's/Universitydegree or equivalent experience
CCNA (Not Mandate)
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Infrastructure------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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