The Apps Support Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Responsibilities:
The Applications Support Analyst is responsible having good understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments.
Analyzes existing system logic and recommends enhancements or fixes.
Conducts fact finding and documents requirements.
Partners with appropriate development and production support areas.
Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
Has limited but direct impact on the business through quality of activities provided; area of impact is limited to the job holder.
Exchanges ideas and information in a concise and logical manner.
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2 to 5 years of Basic level experience in an Apps Support role
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
Participation in some process improvements.
Previous experience or interest in standardization of procedures and practices.
Analytical and troubleshooting skills.
Knowledge in banking applications and server infrastructure
Basic knowledge of Operating Systems
Good interpersonal and communication skills, great teammate
Education:
Bachelor's/University degree or equivalent experience
Knowledge/Experience:
Essential
Microsoft tools
Service now
IT operation procedure
Batch monitoring
Desirable
IT service management,
Skills: (Technical skills)
Essential
Geneos ITRS, Database SQL
Desirable
Batch monitoring, ITRS, Unix,
Competencies (Soft skills )
Strong communications skills
Candidate should be responsible for reporting to both business and technology senior management
Need to work with stakeholders and keep them updated on developments, estimation, delivery and issues.
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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