Implementation Engineer - Iam

Be an integral part of the Customer Success team and drive technical implementations from start to finish • Become a SME on the BlockID platform across the 3 key solution areas: • Verify • Workforce • Customer
Architect and Design the platform keeping in mind the client's requirements and industry standard best practices. Refine the implementation methodology based on experience to ensure a repeatable model that is scalable.
Configuration and management of the BlockID instance for application integrations, policy configurations and workflows to support MFA
Partner with Sales and Engineering to provide feedback and consultation to customers on how we have solved for certain use cases within BlockID on the field
Partner with Product and Engineering team to ensure product issues / feature set requests are being provided as feedback • Develop solutions to support complex business challenges and lead internal knowledge sharing sessions to educate other team members
Provide L3 support for our clients and work with Engineering to solve repeated issues with long term solutions
Create and maintain technical documentation as a part of implementations
Work with Client Success Managers to help clients adopt newly releases across the BlockID platform