Ibm Software Technical Support, Enterpise Content Management

The Technical Support Engineer will assist our Clients in the resolution of critical issues impacting their day to day business.  The Support Engineer will lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure client satisfaction as they help to minimize business impact.  The Support Engineer will create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. You will coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely and effective. You will collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.