The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
Manage one or more teams and a component of the fraud loss portfolio
Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Provide evaluative judgment based on information analysis in complicated and unique situations
Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
>15 years of experience in a related role
Basic knowledge of the industry required
Proven success in a similar position
Demonstrated ability to persuade and influence others
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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